What does Stay privacy policy cover?
Policy scope
What this policy covers
Stay privacy policy explains how information may be handled when you visit the Stay website, use casino services, contact support or install the iOS and Android app. It also outlines storage, security and the choices available to players in Australia.
Last reviewed: 2026.
Information
Information Stay may handle
| Activity | Information involved | How it is handled |
|---|---|---|
| Website visits | The page requested and technical connection details supplied by your browser. | Used to deliver the requested content and maintain the website connection. |
| Account activity | Details connected with your Stay account and player activity. | Handled to provide casino services, support account administration and meet applicable obligations. |
| Payments and withdrawals | Transaction and payment-method information connected with your activity. | Used to process transactions, verify activity and support account security. |
| Support contact | 24/7 support | 24/7 support |
| App use | Information associated with installing or using the iOS and Android app. | iOS and Android; install app |
Stay does not publish a complete list of collected fields, storage locations or retention periods in the supplied information. Avoid sending passwords, security codes or unnecessary payment details in support requests.
Use of information
Why information is used
- Provide website, casino and account services.
- Process deposits, withdrawals and related verification activity.
- Respond to support requests and maintain service records.
- Help protect Stay services and meet applicable legal obligations.
The current policy should be checked for the precise purposes, legal bases and processing details that apply to your account.
Cookies and storage
Cookies, devices and browser storage
The supplied Stay information does not confirm which cookies or similar technologies are used. Check the current policy and your browser or device controls for available settings.
Your browser or device may retain history, cache and downloaded files. These are controlled through your own settings; review the Cookies Policy for related information.
Hosting and retention
Hosting, security and request records
When you access Stay online, technical connection information may be received by the hosting environment, such as the requested address, browser details and connection information.
The supplied information does not publish the hosting provider, storage location or fixed retention period. Check the current Stay policy for those details.
Sharing
When information may be shared
Information may be disclosed to service providers involved in payments, verification, technology, support or security, where applicable. A complete provider list is not published in the supplied information.
Stay may also disclose information where required by law or needed to protect the service. Check the current policy for recipients and international transfer details.
Security
Security and sensitive details
Protect account information
Use a strong, private password and avoid sending login details or security codes. Contact Stay support promptly if you notice suspicious activity.
- Do not share your password in a support request.
- Keep verification codes and recovery details private.
- Check screenshots for exposed account or payment information.
- Keep your device, browser and app updated.
Retention
How information is retained
| Information type | Retention or control |
|---|---|
| Account and service records | Retention periods are not published in the supplied Stay information; check the current policy. |
| Payment records | Kept as required for payment administration, security or legal obligations; the period is not published. |
| Support communications | 24/7 support |
| Technical request records | Depend on the hosting and security configuration; details are not published. |
Stay does not publish a single retention period for every information category.
Your privacy choices
Privacy requests and your choices
You can review the current Stay policy, manage available browser or device settings and contact Stay about information connected with your account. Identity checks or legal limits may apply.
Australian players should check the current policy for access, correction, deletion, objection and marketing choices. Australian privacy guidance For information about Australian Privacy Principles and complaint pathways, consult an appropriate Australian privacy authority or adviser. For Stay records, contact Stay through the method published in its current policy.
More information
Useful Stay information
Stay privacy policy and player data
What the Stay privacy policy covers
The Stay privacy policy concerns information connected with the Stay website, casino services, player accounts, support interactions and the iOS and Android app installation option. It is relevant to players accessing Stay from Australia.
The supplied information does not publish every field collected or the complete legal details for processing. Read the current Stay policy for the responsible entity, contact method and latest explanations.
Stay data protection: information handled
Stay may handle account, contact, verification, transaction and technical information when players use its services. The precise categories and required fields are not fully published in the supplied information.
Cookies, device details and browser activity may also be relevant to online services. Stay has not published the complete cookie categories, controls or retention schedule in the supplied material.
How Stay uses information
Information may support account administration, casino services, deposits, withdrawals, verification, security and customer support. The current policy should be checked for the exact purposes that apply.
Stay offers 24/7 support, and information in a support request may be used to resolve the matter. Check the current policy for service messages, marketing preferences and available opt-out controls.
Stay data protection, storage and sharing
Follow good security practice by using a private password and keeping account details secure. Stay has not published complete technical safeguard details in the supplied information.
Information may be shared with relevant payment, verification, technology, support or legal recipients where applicable. Provider names, storage locations, international transfers and precise retention periods are not published in the supplied information.
Your Stay privacy choices
Players can contact Stay to ask about personal information, request correction or raise a privacy concern. Other rights, identity checks and lawful limits depend on the current policy and the circumstances.
Use the contact method stated in the current Stay privacy policy and provide only enough information to identify your account. Australian players should check the published complaint route and response details directly with Stay.
Before closing an account, consider any payment or support records you may need. Closure may not immediately remove information that Stay must keep for security, administration or legal reasons.
