Account eligibility
Stay is for players aged 18 and over. Follow the account and verification conditions in the current terms.
How bets and game results work
Stay Betting Rules
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- 01Core termsGeneral rules & conditions
- 02BettingBet acceptance
- 03LimitsBet limits
- 04PayoutsSettlement rules
On this page
Core terms
Stay rules and general conditions
Check the relevant account, game and promotion terms together. Conditions in one set of terms may affect another.
Game conditions
Review each game's rules, paytable and any feature conditions before play.
Bonus conditions
Check eligible games, bonus stakes, balance use and wagering terms.
Before you bet
Bet acceptance and placement
- 01
Check the relevant terms
Review the game, account and any active promotion conditions.
- 02
Confirm your stake
Check the amount, currency and balance selected.
- 03
Look for confirmation
A tap is not confirmation; check the account or transaction record.
- 04
Keep the reference
Save the round or transaction reference if you need to contact support.
Limits
Stay bet limits and restrictions
| Rule area | What applies |
|---|---|
| Age and account | 18+ |
| Location | Check current terms and local availability. |
| Stake limits | Check the limit shown in the game or cashier. |
| Game access | Check the title and its current game rules. |
| Promotions | Review eligible play and bonus stake conditions. |
Payouts
Results and settlement
| Settlement detail | What to review |
|---|---|
| Round outcome | Check the game rules for a completed round and valid result. |
| Payout calculation | Refer to the game paytable and payout terms. |
| Rounding and currency | AUD |
| Corrections | Check the relevant terms and transaction record. |
| History | Review the accepted stake, result and balance record. |
The final transaction record, rather than an animation, is the place to check a result.
Bonus play
Bonus play and balance conditions
Read the full offer terms
Check eligible games, the balance used, wagering progress and any expiry or withdrawal conditions. Promotional rules may differ from cash play.
Bet issues
Interrupted or cancelled bets
A rejected request, a lost connection and a voided transaction are distinct. Check the record and relevant terms for the situation.
Connection lost during play
A lost connection alone does not show whether the round was accepted or completed. Check the recorded status.
- What round reference and status appear?
- Which interruption terms apply?
- Is the stake or result in your history?
The bet was not accepted
Check whether the request was rejected or accepted and settled.
- Is acceptance recorded?
- Was the balance debited?
- What reason and rule are listed?
A bet was voided
Review the cancellation terms and any balance adjustment.
- What reason was given?
- How was the balance changed?
- Which complaint route applies?
Disputes
Disputes and rule questions
Keep a clear record
A timeline and the relevant rule help support review of your query.
- Save the game and transaction reference.
- Keep the terms and offer conditions that applied.
- Compare the displayed result with the recorded status.
- Ask which rule was used and how to escalate the issue.
Common questions
Stay betting rules FAQ
Which Stay rules apply to my bet?
Check the game, account and active promotion terms together. Contact Stay support if you need help identifying the applicable terms.
What should I do if I lose connection?
Check the round status in your transaction history and review the relevant game terms. A disconnected screen does not confirm an outcome.
Are voided bets always refunded?
The applicable rule and account record determine the outcome. Check the terms and ask Stay support if the adjustment is unclear.
How can I dispute a result?
Keep the transaction reference and relevant records, then ask Stay support which rule applies and what complaint process is available.
More information
Related guides
Stay betting rules: acceptance, limits and settlement
Stay rules for bet acceptance and accounts
Check your account, game and any active offer terms before placing a bet. For casino play, review the game and confirm the stake and selected balance before you proceed. Look for confirmation in your account or transaction history; an unconfirmed action should not be treated as an accepted bet.
Stay may request identity or account verification. Provide accurate account information and follow the current verification instructions. Stay's minimum age is 18.
Stay's published licence information is Government of Curacao, licence 0000064. Review the current Stay terms and licence information before playing in Australia.
Stay bet limits and settlement
Stay bet limits can depend on the game and any applicable terms. A general maximum stake for every game is not published in the supplied information. Check the limit displayed in the game or cashier before confirming a bet; contact support if it is unclear.
Settlement follows the relevant game rules and recorded outcome. Check the game's terms and paytable for how results and payouts are determined. Do not assume an unsettled transaction has been finalised; refer to your transaction history and ask support if the record is unclear.
Stay provides 24/7 support for account and transaction questions. Keep your game or transaction reference and relevant details when asking about a result.
| Rule point | What to check |
|---|---|
| Acceptance | Look for confirmation in your account or transaction history. |
| Limits | The stake or account limit shown before confirmation |
| Payouts | Check the limit displayed for the game or in the cashier. |
| Minimum withdrawal | AUD 20, subject to the selected method and account checks |
Stay game rules and fairness
Stay describes its catalogue as 7,000 slots. Each game's rules and paytable explain its features and how payouts are determined. Read the individual title's information before playing; general Stay rules do not replace game-specific conditions.
Review the information provided for each game and do not treat previous results as a prediction of future outcomes. Game results are not guaranteed.
Check the current game or market information and its terms before placing a bet. If a rule or limit is unclear, contact Stay support before proceeding.
Bonus play and wagering terms
Stay's welcome offer is AUD 5,000 + 350 free spins. The minimum deposit is AUD 30, the wagering requirement is 40x and the offer is valid for 14 days. The default maximum bonus bet is shown in the terms.
Read the offer terms to confirm which games qualify, how wagering progress is counted, and whether expiry or withdrawal conditions apply. The welcome offer may have different conditions from other promotions.
Use only a listed code and check its offer conditions before claiming. Stay's published codes are POPOK, EDGEL, DELULU, DYNABIT, BEPLAY, WICKED, CROCO, FORTUNE, FS25, FS50, FS100 and WEEKEND. Deposit, timing, wagering and game conditions may vary by offer.
Before claiming, check:
- The qualifying deposit and any payment conditions.
- The wagering requirement stated for that promotion.
- The maximum bet, eligible games, spin schedule and expiry terms.
- Any cash-out, withdrawal or verification conditions.
- What happens to bonus funds or winnings if the offer is cancelled.
Payments, account safety and disputes
Stay lists cards, e-wallets, bank transfer and selected cryptocurrency options among its payment methods. Deposit availability and timing depend on the method; bank transfers are listed as taking 3–5 days and other listed methods as instant. Check the cashier for currently available options.
Withdrawal methods and processing times vary. Stay lists bank transfer withdrawals as taking 3–5 days, MiFinity and crypto processing as instant, Bitcoin as 24 hours to several days, and Visa as up to several business days. Listed payment fees are 0%; check with your provider about any separate charges.
Keep your account details private and use care when accessing Stay on shared devices. Review the account options and responsible play information available to you. If gambling is affecting you, consider pausing play and seeking support.
For a dispute, contact Stay support with a clear account of what happened and request an explanation. For questions about bet acceptance, settlement, bonus play or a withdrawal, include the relevant transaction reference and records. Follow the complaint process in the current Stay terms if the response does not resolve your concern.
